TUM policies, terms and conditions will be ammended if necessary from time to time without any prior notice. However, it will be notified after the changes has been made.

Tuesday, October 27, 2009

TUM Policy on Prospects and Reservations

  • TUM welcomes only serious and unfussy customers
  • TUM will no longer tolerate customers who backed out without any notice after confirming their purchase. TUM have the rights to blacklist and ignore this type of customers in the future without any notice in return
  • Backout buyers will be identified, their personal details recorded and blacklisted if necessary
  • TUM honours the "first come / paid, first served" policy
  • Reservation can only be made by submitting the complete order form via email. Order via sms or other methods will NOT be entertained
  • Any email requesting to reserve item(s) without submitting a complete order form will NOT be treated as a valid order
  • Any advance reservation before a new batch is launched is NOT allowed. This is to be fair to other potential customers
  • Reservation period is only 24 hours after your email has been replied with TUM invoice enclosed. Customer will have to make full payment within this period
  • Should the customer failed to make payment within 24 hours reservation, the order will automatically be void and item(s) shall be released to other interested customer in waiting list without prior notice
  • However, an extra 24 hours (or more, if necessary) grace period will be granted ONLY if there's any delay caused by technical faults in the banking system, error in the internet connection or any other valid reasons informed by the customer via email, phone call or sms
  • TUM will email a friendly reminder to the customer after 12 hours of order confirmation to ensure that payment will be made on time to avoid any miscommunication until the deal is done

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