TUM Policy on Delivery

• All item(s) that has been fully paid will be delivered within 1-3 days depending on the location and postal method chosen by the customer

• However, TUM pledge to try and deliver all item(s) sold within the same day the payment is received, if possible - subject to the time payment is received, and TUM's convenience

• Delivery via Pos Malaysia (Pos Express/Poslaju) will be done strictly on Monday, Wednesday & Friday only. So plan your purchase and payment wisely to avoid any frustration or miscommunication in the future

• *NEW* Delivery to any office address within Malaysia will be done on Mondays and Wednesdays only to avoid your parcel being missing over the weekends
  

• Postal charges is NOT applicable on any purchase with COD option. However please note that at least 50% deposit payment is required beforehand or the item will NOT be released. This is to avoid last minute backout or cancellation

• Postal charges for Pos Express is RM5 – RM7, limited to 1-2 item(s) only (ammended 30th Sept. 2009 due to the increased price for Pos Express envelopes by Pos Malaysia)

• Postal charges for Poslaju is between RM4-RM10 or more depending on the item's weight and location which it will be sent

• Once the item has been posted and tracking number released, it is the customer's responsibility to monitor the item's status and whereabouts

• The Urban Muslimah shall NOT be held responsible for any loss or damages occured during delivery