TUM policies, terms and conditions will be ammended if necessary from time to time without any prior notice. However, it will be notified after the changes has been made.

Tuesday, October 27, 2009

TUM Policy on Delivery

  • All item(s) that has been fully paid will be delivered within 1-3 days depending on the location and postal method chosen by the customer
  • However, TUM pledge to try and deliver all item(s) sold within the same day the payment is received, if possible - subject to the time payment is received, and TUM's convenience
  • Delivery via Pos Malaysia (Pos Express/Poslaju) will be done strictly on Monday, Wednesday & Friday only. So plan your purchase and payment wisely to avoid any frustration or miscommunication in the future
  • *NEW* Delivery to any office address within Malaysia will be done on Mondays and Wednesdays only to avoid your parcel being missing over the weekends
  • Postal charges is NOT applicable on any purchase with COD option. However please note that at least 50% deposit payment is required beforehand or the item will NOT be released. This is to avoid last minute backout or cancellation
  • Postal charges for Pos Express is RM5 – RM7, limited to 1-2 item(s) only (ammended 30th Sept. 2009 due to the increased price for Pos Express envelopes by Pos Malaysia)
  • Postal charges for Poslaju is between RM4-RM10 or more depending on the item's weight and location which it will be sent
  • Once the item has been posted and tracking number released, it is the customer's responsibility to monitor the item's status and whereabouts
  • The Urban Muslimah shall NOT be held responsible for any loss or damages occured during delivery

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